A polished black grand piano on stage

Piano tuning & servicing

Piano servicing across Greater Melbourne.

Not sure whether your piano needs tuning, repairs or further attention? Start with what you have noticed and find the right appointment.

Start here

What have you noticed?

You do not need to diagnose the piano yourself. Choose the description that best matches what you have noticed and mention any unusual sounds, keys or pedal behaviour in your enquiry. Brend will assess the piano on arrival and explain what it needs before any additional work proceeds.

Symptom 01

It sounds out of tune

Notes clash, familiar music sounds unsettled, or the pitch has gradually drifted over time.

Next step: Routine tuning
Symptom 03

I need to know its condition

You are buying, selling, or deciding if an older family instrument is worth keeping or restoring.

Next step: Inspection

Your appointment

The right starting point.

Describe anything unusual in the enquiry form. Additional work is always explained clearly before proceeding.

Best for: Pitch only

Routine piano tuning

Choose this when the piano is playing normally but sounds out of tune or is due for regular servicing. The usual industry recommendation is tuning every 6 to 12 months, with every 6 months recommended for a piano played around 3 hours per week.

  • Pitch and general assessment included with every visit
  • Fine tuning to a stable musical pitch
  • Suitable when keys and pedals are working normally
  • A pitch raise may be recommended if the piano is significantly below pitch
  • Any pitch raise is confirmed on site and adds to the appointment time and cost
Book a routine tuning
Best for: Condition or value

Inspection or appraisal

Choose this when the main purpose is understanding condition, repair requirements or value rather than tuning the instrument.

  • Pre-purchase and condition inspections
  • Independent advice when buying a second-hand piano
  • Repair priorities and practical advice
  • Verbal or written appraisal options
Request an inspection

Inside the piano

Different work for different needs.

Tuning corrects pitch. It does not correct sticking keys, uneven touch, pedal faults, action noise or worn hammer tone.

Piano tuning and pitch adjustment
Pitch

Tuning

Adjusts string tension so the notes relate correctly to one another and the piano returns to a stable musical pitch.

Piano action being assessed during regulation
Touch and function

Regulation & repairs

Addresses keys, action parts, hammers, dampers and pedals when the piano is not responding consistently or correctly.

Piano hammer voicing and tonal adjustment
Tone

Voicing

Refines tonal balance when the piano remains harsh or uneven after pitch and mechanical function have been assessed.

Inspection and appraisal focus on the instrument’s overall condition, repair priorities and value rather than its immediate musical setup.

During the visit

Clear recommendations.

The aim is to separate immediate faults from optional improvements so you can decide what should be completed now and what can wait.

01

Describe

Tell me what you have heard, felt or noticed before and during the visit.

02

Assess

The relevant pitch, action, tone and general condition are checked.

03

Prioritise

Necessary repairs are separated from maintenance and optional improvements.

04

Proceed

Additional work is completed only after the purpose and options are discussed.

Brend was amazing with moving, restringing and tuning our piano. Very knowledgeable and generous. I would absolutely recommend his services.
Sally Louise

Local piano servicing

Homes, schools, studios and performance spaces.

Brend trained at the Australasian School of Piano Technology and is an authorised Yamaha technician. He also undertakes warranty and technical work for Kawai and is a preferred technician for Schimmel Australia.

He provides piano tuning and servicing across Melbourne’s north-east, east and inner east, with regular routes through the Diamond Valley, Mernda and South Morang, Ringwood and Box Hill, and Kew and Camberwell.

He regularly services pianos for Trinity Grammar, Ruyton, Xavier College, Yarra Valley Grammar and Forté Music, alongside homes, schools, studios and performance spaces across Greater Melbourne.

Questions

Before you book.

Include anything still unclear in your enquiry. You do not need to know the technical cause before getting in touch.

How often should a piano be tuned?

The usual industry recommendation is every 6 to 12 months. For a piano played around 3 hours per week, tuning every 6 months is recommended. Less frequently played instruments should still generally be tuned once a year.


A piano that has not been tuned for 3 to 5 years or longer may have drifted far enough below pitch to require a pitch raise before fine tuning. Every piano is assessed on site before this is determined. A pitch raise is additional work and adds to the appointment time and cost.

What should I book when I am not sure what is wrong?

Choose tuning with an issue assessment and describe what you have noticed. The reported concern can then be checked during the visit and the practical options explained.

Will tuning fix sticking keys or uneven touch?

Tuning adjusts the tension of the strings and corrects pitch. Sticking keys, uneven touch, pedal faults and mechanical noises require regulation or repair of the piano’s action. As a general guide, a full regulation is recommended approximately every 7 years, depending on the instrument and how heavily it is used.


If a minor adjustment takes only a few minutes, Brend will usually include it during the appointment. More substantial mechanical repairs, replacement parts or extended regulation work will be explained and quoted before proceeding.

Why might voicing be recommended after tuning?

Tuning corrects pitch but does not alter the hammer felt. If the tone remains harsh or uneven, voicing may be considered after pitch and mechanical function have been assessed.

How long does a service appointment take?

A routine piano tuning usually takes approximately 2 to 2.5 hours. If the piano requires a pitch raise, or if additional mechanical work has been noted in advance, the appointment may take longer.

How should I prepare the piano for the visit?

Please clear music, books and decorations from the top of the piano so the instrument can be accessed easily. The house does not need to be completely silent, but keeping televisions, radios and vacuum cleaners off in the immediate area is greatly appreciated while the piano is being tuned.

Do older, antique or player pianos require a longer appointment?

Some older and specialist pianos can be serviced within a standard appointment, while others may require additional time. Antique overdamper mechanisms and player-piano systems can make access more complex, while the metal pinblock system used in some vintage Beale pianos can occasionally become seized.


In some cases, additional work may be required outside a standard tuning appointment and may therefore incur an additional cost. If you are unsure what type of piano you have, please include the brand, approximate age and a clear photograph of the piano and its interior with your enquiry.

How old is my piano, and where can I find the serial number?

The serial number is usually found inside the piano. On many instruments, it is painted or stamped into the iron frame and can be seen after opening the top lid. On some older pianos, it may instead be stamped into the inner face of a side panel, often on the right-hand side, or into the top edge of a side panel where it is concealed beneath the closed lid.


Email or text me the piano brand and serial number, or send a clear photograph if you are unsure, and I can check the available records to identify its manufacturing year.

Which areas do you service?

Regular piano-tuning routes include Hurstbridge, Eltham and the Diamond Valley; Doreen, Mernda and South Morang; Ringwood, Box Hill and Blackburn; and Kew, Camberwell and central Melbourne. Other Greater Melbourne and regional locations may be available by arrangement. Include your suburb in the enquiry form so travel and scheduling can be confirmed.

Piano service enquiries

Tell me what you have noticed.

Tell me what you have noticed. Are there any noises that should not be coming from the piano, or keys that are not working as they should? Include your suburb, piano brand and when it was last serviced. You do not need to diagnose the problem yourself.

hello@gourleymusic.com.au Call 0433 035 451 220 Hildebrand Road, Cottles Bridge VIC 3099